EUROPEAN CONFECTION
We manufacture our products exclusively in Europe.
It is a conscious choice, in order to guarantee quality, local employment, production and supply "on demand" , ecology...
But most importantly, we go where the passionate producers are.
Take traditional upholstered box springs for example; we haven't found anything better than the ancestral know-how of France for that.
Why this choice?
A lot :
- faster
- more quality
- on-demand production possible
- of expertise
- a reduced ecological impact
- a contribution to maintaining our local/European employment
But above all, for the passion of the people who make our products...
In which European countries do you produce?
We manufacture in France, Spain, Portugal, Belgium and Poland
Does manufacturing locally necessarily cost more?
Not necessarily.
Of course, when we first approach the price, we will never be cheaper than a first-price product distributed by a large retailer, and manufactured 12,000 km away in disastrous conditions...
But in the end, Leonis Literie will cost you even less: because you will gain on the quality and durability of your product.
As a French company, why don't you produce all your items in France?
That would be our greatest wish!
Unfortunately, we have to face the facts: producing everything in France is difficult, sometimes even impossible:
- Some professions have disappeared
- The cost can be prohibitive
MADE TO ORDER
We take the time to prepare your order, in order to make beautiful things.
We make our products to order (no upstream stock), like all luxury brands.
You order, we produce.
This is a deliberate choice, in order to guarantee exceptional value for money.
No inventory or storage costs.
No surplus production
No sales or clearance.
A fresh product, made for you, tailor-made, at a controlled price, which will not be transported from warehouse to warehouse to be stored for months while waiting for promotions.
We make your order when you place an order, because it means there is a need on your part to have this item.
However, you must be patient: between 1-5 weeks, with an average delay of around 3 weeks.
ECOLOGICAL RESPONSIBILITY
We manufacture our products exclusively in Europe, on demand: this means that we will only produce your order, not a stock of 10,000 pieces, which will wait for a hypothetical buyer...
By promoting local sourcing and short transport routes, we avoid the ecological disaster of producing on the other side of the planet.
Our customers are all over Europe, and we group our shipments as much as possible to reduce their ecological impact.
All these small actions combined mean that we try to limit our footprint as much as possible:
- Manufacture less by producing only your order: this is a way to limit overproduction and unsold items.
- Manufacture to last: consume less but better, no more disposable products!
- We're reducing our distances: manufacturing near you necessarily has an impact, both environmental and social.
- We try to limit the impact of our production as much as possible: 100% recycled cardboard without inks, transport consolidation to ship all orders in one go, natural materials when possible...
90 NIGHT TRIAL
We offer you a 90-night trial to test your mattress or box spring.
If it doesn't suit you, we promise to take it back - free of charge.
What products does this 90-night trial offer apply to?
To all mattresses and box springs sold on the Leonis Literie website.
What geographic area does the 90-night trial apply to?
Only in Metropolitan France, excluding Corsica.
For any recovery request outside of these areas, special pricing provided by the customer will be charged in the event of a request.
I don't like my new product, what does that mean?
Don't worry!
The feeling of novelty, especially in an environment like sleeping, can be uncomfortable. Let's not jump to conclusions and want to return your product after the first night: if, for example, our mattresses are firmer than your old one, this is normal and "better" for your health, and this, unfortunately, can only be verified over time...
The feeling of novelty can only be beneficial.
Where does my mattress go if I take it back?
Your mattress (or box spring), depending on its condition, is transferred to a specialist in the treatment of this type of product, who will then:
- either give it a new life (reconditioning, sale, etc.),
- or transfer it to the waste recovery sector.
We work with the service provider SMARTBACK, a specialist in the recycling of furniture waste, and we are a member of the ECOMAISON eco-organization sector, a non-profit organization created in December 2011 for the collection and recycling of used furniture.
What are the conditions to be met?
The mattress (or box spring):
- Must have been purchased on the website www.leonis-literie.com - otherwise the commitment does not apply.
- Must not show any signs of improper use.
- Must be completely clean, without traces and without hygiene defects.
- Must be packaged (with protection allowing adequate transport), and made available at the ground floor doorstep by you, to facilitate removal.
What about other products?
You have the legal right of withdrawal of 14 days to return the product(s) concerned at your own expense.
For hygiene reasons, returned products must not have been used.
Please note that, for obvious hygiene reasons, we can only take back products from the bed linen and bath linen categories if the products have not been unpacked.
REPLACING OLD BEDDING
Leonis Literie offers you the service of taking back old bedding, guaranteed by the French recycling channel Ecomaison.
Conditions to benefit from it?
If you purchase a product with similar characteristics on the Leonis Literie website, we can take back your old box spring or mattress.
The latter will be recycled or sold in the recovery sector.
A series of conditions are mandatory in order to be eligible for the recovery service:
- Having placed an order on our website www.leonis-literie.com
- Have ordered a similar item. For example, if you buy a double mattress, we will take back a double mattress.
- Have ordered a product with dimensions greater than 30 kg with a minimum development of 200 cm. Below, specialized collection bins are available to you.
- Have sent your return request to our customer service within 48 hours of confirming your order.
- Provide us with all the requested documents and explanations.
- Have obtained acceptance from our customer service for the recovery.
How to request a recovery?
When confirming your order (paid in full), contact our customer service at: bonjour@sommeil-et-tradition.eu or via our contact form .
You will need to provide several elements so that we can confirm your recovery request.
Which products are affected?
- Similar item to your purchase: you buy a 2-person mattress, we will take back a 2-person mattress
- Item with dimensions greater than 30 kg with a minimum length of 200 cm.
Below, we invite you to deposit your products in specialized collection bins or at a recycling center.
What is the so-called "1 for 1" recovery?
This means giving a piece of furniture/product to our recovery services, in exchange for a product with identical technical characteristics and dimensions/weight, with the aim of reusing the product (recycling or reuse).
Is it obligatory to give away my old furniture or bedding when making a purchase?
Absolutely not!
And if you don't want to keep it, we recommend:
- To sell your item! There is always someone who will be interested
- To give it: there are always people in need.
- Donate it to an association: associations such as EMMAUS come and collect furniture directly from your home, provided it is in usable condition.
In which geographical area do you take back old furniture or bedding?
Only in Metropolitan France, excluding Corsica.
For any request for recovery outside of these areas, a special charge payable by the customer will be invoiced in the event of a request.
Can I collect a piece of donated furniture?
No, unfortunately.
The 1 for 1 recovery implies a firm and definitive donation.
How is my recovery going?
Following receipt of the order validation email, you must:
- inform our customer service by email or via the contact form that you would like a 1 for 1 recovery.
- Provide our customer service by email bonjour@sommeil-et-tradition.eu with the characteristics (type, weight, dimensions, etc.) of the product to be returned + your order reference.
Please note that without this request being made to our customer service and without it having been validated by them before delivery of your product, the return cannot be made.
Will my old product be returned on the same day as my delivery?
A specialist company will take care of collecting your old bedding, at least 15 days after receiving your order.
We use the service provider SMART BACK, which has the logistics and skills to recover and recycle your old furniture or bedding.
Should I prepare my old furniture for removal?
Yes, otherwise we will not be able to carry out the recovery.
- Carefully package the product and protect it for easy transport.
- Prepare the furniture or bedding at the doorstep, in front of your home for collection.
A product that does not meet these conditions will be refused, and your return benefit will be canceled.
DELIVERY & RETURNS
Delivery is free on all our products, to the foot of your building or in front of your door.
As for returns, they are also free for mattresses and box springs within the framework of the 60-night trial policy.
Doorstep delivery ONLY
Our deliveries are to the doorstep - at the bottom of the building.
No delivery to the upper floor or with installation, unless specifically requested and validated with our sales department.
What are the geographic areas you deliver to?
- Metropolitan France
- Belgium
- Luxembourg
- The Netherlands,
- Italy,
- Spain,
- Germany,
- Portugal,
- Austria,
- Poland
- The Czech Republic.
Additional shipping charges will apply for the following countries:
- Switzerland
- Monaco
Additional shipping costs may be applied for specific delivery areas, peninsular areas and giving rise to additional transport charges, in view of access difficulties known and recognized by carriers (peninsular islands of certain countries, specific areas, etc.).
Attached is the list of areas considered specific, countries where delivery is accepted:
- France - Overseas Departments
- France - Corsica
- France - Specific islands (Aix Island, Oléron Island, etc.)
- France: specific postal codes.
- Spain – Balearic Islands
- Spain - Canary Islands
- Spain - Ceuta/Melilla
- Portugal – Madeira Islands
- Portugal – Azores Islands
- Italy – Sicily Islands
- Italy – Sardinia Islands
- Germany – specific postal codes
- Netherlands – specific postal codes.
- Swiss
The precise list of postal codes by country can be viewed at the end of the T&Cs in the appendix.
How do you handle returns?
For mattresses and box springs, if you are not satisfied with your product after a 90-day trial, we will arrange its return at our expense.
In the event of a logistical problem, return shipping costs are our responsibility only if you report the problem immediately upon delivery. First, to the carrier, with reservations clearly written on the delivery slip, and then in writing to our customer service department. It is imperative to report the problem to the carrier, otherwise the claim will be invalid.
Return costs are the responsibility of the customer within the legal withdrawal period of 14 days for the rest of the products (excluding mattresses and box springs).
I would like to return a product, what is the procedure?
First of all, you need to:
- We confirm that your purchase was made directly on the website www.leonis-literie.com. If this is not the case, consult the conditions with your seller/reseller.
- Check carefully whether you are within the legal period of the right of withdrawal (i.e. 14 days).
Steps:
- Confirm your order by sending the order number + invoice.
- Send us the following documents by email to our customer service department bonjour@sommeil-et-tradition.eu:
- Purchase invoice
- Label with batch number
- Photos and videos of the product in condition
- Reason for return (not mandatory but useful).
It goes without saying that a returned product must respect a minimum level of cleanliness, without showing any damage.
All of this information will be analyzed to validate acceptance of the return.
Please note that without this analysis previously validated by our customer service before delivery of your product, the product cannot be returned.
I opened and installed my mattress, but I want to return it, what should I do?
Returns are at your expense (unless they are still eligible for the 90-night trial guarantee).
After this period, we do not accept returns for hygiene reasons.
In case of purchase through a reseller, the seller's conditions apply, and we do not provide any reseller with the return conditions present on our site www.leonis-literie.com.
By default, the legal period for the right of withdrawal applies (14 days), and the return costs are your responsibility.
I received my product, but I have a doubt about the size, should I open it?
ABSOLUTELY NOT!
An open mattress is much more expensive to return.
Bed linen and bath linen are considered "used", meaning they cannot be returned once they have been opened and/or used.
If you have any doubts, do not open it, if necessary contact us , and prefer to return the product in its original packaging, UNOPENED.
I have a return to make, what address should I send it to?
Before any return, please IMPERATIVELY contact customer service in advance, for efficient follow-up of your request.
Any return without contact or information from customer service cannot be processed and is considered null and void!
The returned package(s) must be identified using a label, to be affixed clearly and visibly to the package (the label is provided by our customer service).
Keep your shipping receipt, and especially ask for a delivery notification, which proves that the package has been received at our returns center. Any photo and proof of shipment are good to have, especially in case of carrier disputes.
Return costs and ensuring delivery to our warehouse are your responsibility.
The return address is as follows:
RETURN BED REPUBLIC.
GEODIS France express -
283 Rue de la Croix Bougard
59810 LESQUIN
FRANCE
bonjour@sommeil-et-tradition.eu
Do I need to take out transport insurance in the event of a return?
When returning an item at your expense, it is STRONGLY recommended that you insure your shipment for an amount at least equal to the value of your order, to avoid any carrier disputes. This will give you the assurance that a package that may hypothetically be lost will be reimbursed at its declared value.
Good to know : default insurance exists, governed by the Transport Code: in the event of loss, default transport insurance reimburses approximately €6-10 per kilogram (data given as an example may vary depending on the type of shipment, goods and carrier...).
I would like delivery to the room of my choice, is this possible?
By default, our delivery is to the door.
Premium delivery to the floor or room of your choice may be available. This service incurs an additional cost, which will be determined by a specific quote after reviewing the case.
To do this, please contact our customer service at bonjour@sommeil-et-tradition.eu who will review your request and provide you with a price proposal.
UP TO 10 YEARS WARRANTY
Proven Leonis Literie quality, synonymous with durability with a 10-year guarantee on its range of box springs and mattresses.
Which products are covered by the 10-year warranty?
Leonis Literie mattresses, box springs, beds and headboards have a 10-year warranty, only for any product purchased directly from the website www.leonis-literie.com.
The mattress toppers offered on the website www.leonis-literie.com have a 5-year guarantee.
All products present on the website www.leonis-literie.com, excluding mattresses, box springs, beds and headboards, benefit from a 2-year warranty by default, corresponding to the basic legal warranty.
What does the warranty cover?
To answer this question, we invite you to consult our general conditions of sale in the Guarantees section
I have a problem with my product
We'll take care of it right away!
Above all, please inform us of this as soon as possible, upon receipt of your purchase, by contacting our Customer Care Service .
The later a problem is reported, the less effective the support will be.
I purchased your product from a reseller, am I entitled to the same warranty?
In this case, the reseller's warranty applies.
By default, the legal warranty for a product is 2 years, whatever the product (European law).
Sommeil et Tradition offers its resellers Manufacturer's warranties ranging from 2 to 5 years maximum (depending on individual agreements made with each reseller).
So it depends on your reseller's sales and warranty policy.
CUSTOMER SATISFACTION
98.8% of satisfied customers!*
Returns, refunds and refunds in case of dissatisfaction.
(* internal study conducted with a panel of 1,472 customers - April 2024).
Do you like our products? Tell us!!!
Thanks already!
And you have no idea what a little comment, a review... means to a small business like ours!
Our loyalty program - loyalty page - allows you to collect points for any communication action beneficial to our brand.
So show your love and earn points, which can be converted into vouchers, special discounts, or even free delivery.
RETURNS UP TO 30 DAYS
For any legal withdrawal - without justification - (excluding products covered by the 90 NIGHTS advantage), we offer the return of your packaged products - intact and unused - up to 30 days after the delivery date.
(14 days legal deadline - additional 15 days extension offered)
ACCESS AMBASSADOR PROGRAM
Buy our products on the website www.leonis-literie.com - and automatically become an ambassador!
Thanks to your communication (customer reviews, social media posts, etc.) -
We offer you 10% cash back on your purchase.
(*See conditions).
VIP DEDICATED TELEPHONE LINE
CARE VIP Customer Service - LEONIS customer service by BED REUBLIC.
Dedicated and tailor-made attention for our customers.
Dedicated and priority telephone line.
Telephone: +33 1 89 62 39 75 (cost of a local call).
Monday to Friday from 9:30 a.m. to 4:00 p.m.*.
* excluding weekends and public holidays.
We respond to customer service in: English, French, Spanish, Polish and Portuguese.
PRIORITY CUSTOMER SERVICE
CARE VIP Customer Service - Leonis Literie customer service by BED REPUBLIC.
VIP PRIORITY PROCESSING OF REQUESTS.
A customer service based in France, managed by Thomas, our Customer Service Manager, and his team.
For all your questions
e-mail: bonjour@sommeil-et-tradition.eu
PRIORITY PROCESSING OF REQUESTS within 48 hours max. *
Monday to Friday from 9:30 a.m. to 4:00 p.m.*.
* excluding weekends and public holidays.
We respond to customer service in: English, French, Spanish, Polish and Portuguese.
Important: If your order concerns a purchase from a third-party seller or one of our distributors, please contact your seller directly, we will not be able to respond to you directly.
I would like to know where my order is
We inform you at each stage of the order.
Please remember that our products are made to order: your status may not change for several days; this is normal as we work to manufacture the product.
You will then be notified by email when your order has been shipped.
You can then follow the progress of your delivery using our dedicated page , indicating your tracking number.
And of course, if you have any questions about order tracking, we remain at your disposal at bonjour@sommeil-et-tradition.eu
I ordered from another site or from a reseller
If you are ordering from a third party (resellers, etc.), please contact the reseller directly.
Any request, even for simple information, must go through the reseller; we will not respond to any of these requests.