Our Commitments

Commitment 1

EUROPEAN CONFECTION

We manufacture our products exclusively in Europe.

It is a conscious choice, in order to guarantee quality, local employment, production and supply on demand, ecology...

But most importantly, we go where the passionate producers are:

Take for example bed linen, bath linen, 100% cotton; we have not found better than the ancestral know-how of Portugal for this...

Why these choices?

A lot :

- faster

- more quality

- production on demand possible

- expertise

- reduced ecological impact

- a contribution to maintaining our local/European employment

But above all, the passion of the people who make our products...

In which European countries do you produce?

We manufacture in France, Spain, Portugal, Belgium and Poland

Does manufacturing locally necessarily cost more?

Not necessarily.

Of course, when we first approach the price, we will never be cheaper than a first price product distributed by mass retailers, and manufactured 12,000 km away in disastrous conditions...

But in the end, LEONIS will cost you even less: because you will gain on the quality and durability of your product.

As a French company, why don't you produce all your items in France?

That would be our greatest wish!

Unfortunately, we have to face the facts: producing everything in France is difficult, sometimes even impossible.

- Some jobs have disappeared

- The cost can be prohibitive.

...

Commitment 2

MANUFACTURE ON DEMAND

We take the time to prepare your order, in order to make beautiful things.

We make our products to order (no upstream stock), as all luxury brands do.

You order, we produce.

This is a conscious choice, in order to guarantee exceptional value for money.

No inventory or storage costs.

No surplus production

No sales or clearance.

A fresh product, made for you, tailor-made, at a controlled price, which will not be transported from warehouse to warehouse to be stored for months while waiting for promotions.

We make your order when you place an order, because it means there is a need on your part to own this item.

However, you have to be patient: between 1-5 weeks, with an average delay of around 3 weeks.

Commitment 3

ECOLOGICAL RESPONSIBILITY

We manufacture our products only in Europe, on demand: which means that we will only produce your order, not a stock of 10,000 pieces, which will wait for a hypothetical buyer...

By promoting local supply and a short transport circuit, we avoid the ecological disaster of producing on the other side of the planet.

Our customers are all over Europe, and we group our shipments as much as possible to reduce their ecological impact.

All these small actions combined mean that we try to limit our footprint as much as possible:

  1. Manufacture less by producing only your order: this is a way of limiting overproduction and unsold items.
  2. Manufacture to last: consume less but better, no more disposable products!
  3. We are reducing our distances: manufacturing near you necessarily has an impact, both environmentally and socially.
  4. We try to limit the impact of our production as much as possible: 100% recycled cardboard without inks, transport consolidation to ship all orders in one go, natural materials when possible...

Commitment 4

90 NIGHT TRIAL

We offer you 90 nights of trial to test your mattress or box spring.

If it doesn't suit you, we promise to take it back - free of charge.

What products does this 90-night trial offer apply to?

Mattresses, box springs, beds, headboards, mattress toppers sold on the LEONIS website.

What geographic area does the 90-night trial apply to?

Only in Metropolitan France, excluding Corsica.

For any recovery request outside of these areas, special pricing provided by the customer will be charged in the event of a request.

I don't like my new product, is this normal?

Yes and no.

The feeling of novelty, especially in an environment like sleep, can be annoying. Let's not jump to conclusions, wanting to return your product from the first night: if for example our mattresses are firmer than your old mattress, it's normal and it's "better" for your health, and this unfortunately, can only be verified over time...

The feeling of novelty can only be beneficial.

Where will my mattress go if it is taken back?

Your mattress (or box spring), depending on its condition, is transferred to a specialist in the treatment of this type of product, who will then:

- either give it a new life (reconditioning, sale, etc.),

- or transfer it to the waste recovery sector.

We work with the service provider SMARTBACK, a specialist in the recycling of furniture waste, and we are a member of the ECOMAISON eco-organization sector, a non-profit organization created in December 2011 for the collection and recycling of used furniture.

What are the conditions to be met?

The mattress (or box spring)

- Must be purchased on the website www.leonis-literie.com - otherwise the commitment does not apply.

- Must not show any signs of improper use.

- Must be completely clean, without traces and without hygiene defects.

- must be packaged (with protection allowing adequate transport), and made available at the doorstep on the ground floor for collection by you.

What about other products?

You benefit from the legal right of withdrawal of 14 days to renew the product(s) concerned at your own expense.

For hygiene reasons, returned products must not be used.

Please note that we cannot take back bed linen or bath linen for hygiene reasons if the products are unpacked.

Commitment 5

REPLACING OLD BEDDING

LEONIS offers you the benefit of the old bedding collection service, guaranteed by the French recycling sector Ecomaison.

Conditions to benefit from it?

If you purchase a product with similar characteristics on the LEONIS website, we can take back your old furniture or mattress.

The latter will be recycled or sold in the recovery sector.

A series of conditions are mandatory in order to be eligible for the recovery service.

- Having placed an order on our website www.leonis-literie.com

- Having ordered a similar item: you buy a 2-person mattress, we will take back a 2-person mattress...

- Having ordered a product with characteristics of dimensions greater than 30kg and with a development of at least 200cm. Below, specialized collection bins are at your disposal.

- Have sent your request for recovery within 48 hours after validation of your order.

- Provide us with all the requested documents and explanations.

- Have acceptance from our customer service for the recovery.

How to request a recovery?

When confirming your order (paid in full), contact our customer service at help@bedrepublic.fr.

It will be necessary to provide several elements in advance to confirm that your recovery is possible.

Which products are affected?

- Similar item to your purchase: you buy a 2-person mattress, we will take back a 2-person mattress...

- Article with characteristics of dimensions greater than 30kg and with a development of at least 200cm.

Below, we invite you to deposit your products in specialized collection bins or at a recycling center.

The so-called “1 for 1” recovery?

It is giving a piece of furniture/product to our services, in exchange for a product with identical technical characteristics and dimensions/weight, with the aim of revaluing the product (recycling or reuse).

Is it obligatory to give away my old furniture or bedding when making a purchase?

Absolutely not!

And if you don't want to keep it, we recommend:

- Sell your item! There is always someone who will be interested...

- Give it: and it is a gesture for someone who will surely need it.

- Donate it to an association: And that's an even better gesture! Associations such as EMAUS come and collect furniture from you directly, provided it is in a state of reuse.

In which geographical area do you take back old furniture or bedding?

Only in Metropolitan France, excluding Corsica.

For any request for recovery outside of these areas, a special charge payable by the customer will be invoiced in the event of a request.

Can I recover a donated piece of furniture?

No, unfortunately.

The 1 for 1 takeover implies a definitive and irrevocable donation.

How is my recovery going?

First of all, when confirming your order, you must:

1. once your order has been accepted, inform our customer service that you want a 1 for 1 return.

2. Provide by email to our customer service help@bedrepublic.fr the characteristics (nature, weight, dimensions, etc.) of the product to be returned + your order reference.

Please note that without this analysis previously validated by our customer service before delivery of your product, the return cannot be made.

Will my old product be returned on the same day as my delivery?

NO.

A specialized company will take care of this step, at least 15 days after receipt of your order.

We use the service provider SMART BACK, which has the logistics and skills to recover and recycle your old furniture or bedding.

Do I need to prepare my old furniture for removal?

Yes, otherwise we will not be able to carry out the recovery.

- empty all objects or additional items.

- Pack the product carefully, protect it, to facilitate transport.

- prepare the furniture or bedding at the doorstep, in front of your home for collection.

A product that does not meet these conditions will be refused, and your return benefit will be canceled.

Commitment 6

DELIVERY & RETURNS

Delivery is free on all our products, to the foot of your building or in front of your door.

As for returns, they are also free for mattresses and box springs within the framework of the 60-night trial policy.

See the delivery page

Doorstep delivery ONLY

Our deliveries are to the doorstep - at the bottom of the building.

No delivery upstairs or with installation, except specific request and validated with our sales department.

What are the geographic areas where you deliver?

  • Metropolitan France
  • Belgium
  • Luxembourg
  • The Netherlands,
  • Italy,
  • Spain,
  • Germany,
  • Portugal,
  • Austria,
  • Poland
  • The Czech Republic.

Additional shipping charges will apply for the following countries:

  • Switzerland
  • Monaco

Additional shipping costs may be applied for specific delivery areas, peninsular areas and giving rise to additional transport charges, in view of access difficulties known and recognised by the carriers (peninsular islands of certain countries, specific areas, etc.).

Attached is the list of areas considered specific, countries where delivery is accepted:

  • France - DOM
  • France - Corsica
  • France - Specific islands (Aix island, Oléron island, etc.)
  • France: specific postal codes.
  • Spain – Balearic Islands
  • Spain - Canary Islands
  • Spain - Ceuta/Melilla
  • Portugal – Madeira Islands
  • Portugal – Azores Islands
  • Italy – Sicily Islands
  • Italy – Sardinia Islands
  • Germany – specific postal codes
  • Netherlands – specific postal codes.
  • Swiss

The precise list of postal codes by country can be found at the end of the T&Cs in the appendix.

How do you handle returns?

We organize its return at our expense for mattresses and box springs, and if you are not satisfied within 60 days.

In the event of a logistical problem, the return costs are our responsibility only in the event of a problem or concern, reported immediately upon delivery in writing, by the customer, to the carrier and our customer service, on a delivered product. It is imperative to indicate the concern to the carrier, otherwise the claim will not be valid.

Return costs are the responsibility of the customer within the legal withdrawal period of 14 days for the rest of the products (excluding mattresses and box springs).

I would like to return a product, what is the procedure?

First of all, you need to:

- Confirm that your purchase was made directly on the website www.leonis-literie.com. If this is not the case, check the conditions with your seller/reseller.

- Check carefully whether you are within the legal period of the right of withdrawal (i.e. 14 days).

Steps:

1. Confirm your order by sending the order number + invoice.

2. Send us an email to our customer service help@bedrepublic.fr

- Purchase invoice

- Label with batch number

- Photos and videos of the product in condition.

- Reason for return (not mandatory but useful).

It goes without saying that a returned product must respect a minimum of cleanliness, without showing any damage.

All of this information will be analyzed to validate acceptance of the return.

Please note that without this analysis previously validated by our customer service before delivery of your product, the product cannot be returned.

I opened and installed my mattress, but I want to return it, what should I do?

Returns are at your expense outside/after the 60 night guarantee.

Beyond this period, we do not accept returns for hygiene reasons after this period.

In the event of a purchase via a reseller, the seller's conditions apply, and we do not provide any reseller with the return conditions present on our site www.leonis-literie.com.

By default, the legal period of the right of withdrawal applies (14 days), the return costs of which are your responsibility.

I received my product, but I have a doubt about the size, should I open it?

ABSOLUTELY NOT!

An open mattress is much more expensive to return!

Bed linen or bath linen are considered “used” and therefore cannot be recovered if they have been opened and used.

If in doubt, do not open, if necessary contact us (optional if necessary), and prefer to return it to our facilities in its original packaging, UNOPENED.

I have a return to make, what address should I send it to?

Before any return, please IMPERATIVELY inform customer service in advance, for effective follow-up of your request.

Any return without contact or information from customer service cannot be processed and is considered void!

The package(s) must be identified upon return using a label, to be affixed clearly visible on the package (provided by our customer service).

Keep your shipping receipt, and especially ask to receive a delivery notification, which proves that the package will be delivered to our returns department. Any photo and proof of sending are good to take, especially in the event of carrier disputes.

Return costs and ensuring delivery to our warehouse are your responsibility.

The return address is as follows:

RETURN BED REPUBLIC.
GEODIS France express -
283 Rue de la Croix Bougard
59810 LESQUIN
FRANCE
help@bedrepublic.fr

Do I need to take out transport insurance in the event of a return?

When returning an item at your expense, it is STRONGLY recommended, to avoid any carrier dispute, to insure your shipment for at least the value of your order. This will give you the assurance that a package that may hypothetically be lost, can be valued at its value.

Good to know: default insurance exists, governed by the transport code: in the event of loss, the default transport insurance reimburses approximately €6-10 per kilogram (given as an example, may vary depending on the type of shipment, goods and carrier, etc.).

I would like delivery to the room of my choice, is this possible?

YES,

By default, our delivery is to the door.

Premium delivery to the floor or room of your choice. This is optional and involves an additional cost for this service, which will be established by specific quote, after study of the case.

To do this, please contact our customer service help@bedrepublic.fr who will study your request.

Commitment 7

Up to 10 YEARS WARRANTY

Proven LEONIS quality, synonymous with durability with a 10-year guarantee on its range of box springs and mattresses.

Which products are covered by the 10-year warranty?

LEONIS mattresses, box springs, beds and headboards have a 10-year guarantee, only for any product purchased directly on the website www.leonis-literie.com.

The mattress toppers offered on the website www.leonis-literie.com have a 5-year guarantee.

All products present excluding mattresses, box springs, beds, headboards on the site www.lenois-literie.com benefit from a 2-year warranty by default: legal warranty.

What does the warranty cover?

To do this, we invite you to consult our general conditions of sale in the Guarantees section

I have a problem with my product

We'll take care of it right away!

Above all, please inform us of this as soon as possible, upon receipt of your purchase, by contacting our Customer Care Service.

The more time passes, the less effective the support will be if a problem is reported late.

In case of a production problem, notify us immediately and without delay!

I purchased your product from a reseller, am I entitled to the same warranty?

In this case, the reseller's warranty applies.

By default, the legal guarantee of a product is 2 years, whatever the product (European law).

Leonis offers these resellers manufacturer warranties ranging from 2 to 5 years maximum (depending on the agreements made with each reseller).

It therefore depends on the commercial and warranty policy of your reseller.

Commitment 8

CUSTOMER SATISFACTION

98.8% of satisfied customers!*

Resumption, return, and refund in case of dissatisfaction.

(* internal study conducted with a panel of 1472 customers - April 2024).

Do you like our products? Tell us!!!

Thanks already!

And you can't imagine what a little comment, an opinion... means to a small business like ours!

Our loyalty program - loyalty page - allows you to collect points for any communication action beneficial to our brand.

So proclaim your love and earn points, which can be converted into orders, vouchers or products.

Follow us on social media!

Instagram: https://instagram.com/bedrepublic_

Youtube: https://www.youtube.com/@bedrepublic/xregexp

Facebook: https://www.facebook.com/people/Bed-Republic/61553392465315/

Tiktok: https://www.tiktok.com/@bedrepublic?is_from_webapp=1&sender_device=pc

Commitment 9

Returns up to 30 days

For any legal withdrawal - without justification - (excluding products covered by the 90 NIGHTS advantage), we offer the return of your packaged products - intact and unused - up to 30 days after the delivery date.

(14 days legal deadline - additional 15 day extension offered)

Commitment 10

Access AMBASSADOR Program

Buy our products on the website www.lenos-literie.com - and automatically become an ambassador!

Thanks to your communication (customer reviews, social media posts, etc.) -

We offer you a 10% cash back on your purchase.

(*see conditions).

Commitment 11

VIP DEDICATED TELEPHONE LINE

CARE VIP Customer Service - LEONIS customer service by BED REUBLIC.

Dedicated and tailor-made attention for our customers.

Dedicated and priority telephone line.

Telephone: +33 1 89 62 39 75 (cost of a local call).

Monday to Friday from 9:30 a.m. to 4:00 p.m.*.

* excluding weekends and public holidays.

We respond to customer service in: English, French, Spanish, Polish and Portuguese.

Commitment 12

PRIORITY CUSTOMER SERVICE

CARE VIP Customer Service - LEONIS customer service by BED REUBLIC.

VIP PRIORITY PROCESSING OF REQUESTS.

A customer service based in France, managed by Thomas our Customer Service Manager and his team.

For all your questions

e-mail: help@bedrepublic.fr

PRIORITY PROCESSING OF REQUESTS within 48 hours max. *

Monday to Friday from 9:30 a.m. to 4:00 p.m.*.

* excluding weekends and public holidays.

We respond to customer service in: English, French, Spanish, Polish and Portuguese.

Important: If your order concerns a purchase from a third-party seller or one of our distributors, please contact your seller directly, we will not be able to respond to you directly.

I would like to know the status of my order.

We inform you at each stage of the order.

Please remember that our products are made to order: it is possible that for several days your status will not change, this is normal as we are working hard to manufacture the product.

You will then be notified by email of the tracking of your order.

And of course, if you have any questions about order tracking, we remain at your disposal at help@bedrepublic.fr

I ordered from another site or from a reseller.

If you are ordering from a third party (resellers, etc.), please contact the reseller directly.

Any request, even for simple information, must go through the reseller, we will not respond to requests directly.

Contact

Need sales assistance?

Our advisors are here to listen to you.

Contact our sales department, who will provide you with personalized assistance.

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